How can I exchange an item?
1) Conditions for returning merchandise:
- The shoes can be returned within 15 days from having received the same.
- The packaging of the footwear to be returned must be intact.
- Shipment must include identification of purchase, meaning the invoice obtained and the completed return form.
- Returns are free, only for Italy, of charge within the first 15 days.
- Returns for other countries the cost is 12 euros
- The shoe soles must be clean. Therefore, we recommended that when you try them on, stand on a clean carpet.
After receiving the returned shoes, we will send the client the amount due within 15 working days.
2) form to fill out for returns:
To request a return, fill out the “merchandise return form”:
3) Send the shoes to be returned to the following address:
45011 Rosolina (Isola Albarella) - Italy